Return & Shipping Policy
ALL SALES ARE FINAL.
Many of the items at Furniture Consignment Gallery (FCG) shown on our website are pre-owned. Therefore, it is our recommendation that buyers take the time to visit our locations to view and inspect items of interest in person. We are happy to offer our opinion about an item’s condition, appearance, and quality. However, buyers see items in different ways. Our standards for condition, quality, and appearance may be different than our buyer’s standards. Therefore, it is very important that buyers perform their own due diligence by inspecting items in person. FCG will not be held responsible for any claims about condition or quality.
Authentication: We rely on our consignors, research, and our personal familiarity with items to determine their authenticity. Many pieces are branded or labeled, and we often put our best guess about the period of an item's circa, its provenance, manufacturer’s name, etc. It is the responsibility of the buyer to authenticate items to their satisfaction. We will gladly provide additional photos and closeup photos and answer questions to the best of our abilities but will be held harmless if any discoveries about branding and authentication are discovered after purchase. It is the buyer’s responsibility to authenticate items to their satisfaction prior to purchase.
Measurements: FCG employees take time and care to provide measurements to buyers and measurements are listed for each item. We are happy to re-measure and double-check measurements prior to purchase but will be held harmless if an item is delivered and the measurements are different than those that were provided on our website. Buyers should double-check measurements prior to purchase to confirm that an item will clear a doorway or fit properly in a specified area.
No-Fit Deliveries
Items that do not fit into a buyer's residence at the time of delivery can be redelivered to FCG and placed back in the showroom for sale in exchange for store credit for the purchase amount minus a 20% restocking fee. Delivery fees cannot be adjusted, refunded, or exchanged for store credit for items that do not fit.
Our delivery team will take reasonable steps to attempt to fit items into a customer’s residence and room of choice, but will not perform extensive disassembly or any maneuvers that compromise safety, such as but not limited to hoisting large pieces over railings. Damage that occurs due to inadequate clearances during delivery will be the buyer’s responsibility to correct.
AS WE OFFER NO REFUND OR RETURN POLICY ON ANY ITEM AND ALL SALES ARE FINAL, BUYERS MUST PERFORM THEIR OWN DUE DILIGENCE ON THE QUALITY, CONDITION, AUTHENTICATION, AND MEASUREMENTS OF ANY ITEM.
ALL SALES ARE FINAL.
